
The practice of performing 'backdoor' references on candidates is seldom spoken of but usually employed by hiring managers and recruiters who want to get at the "truth" about whether a candidate can really perform or just happens to be a good interviewer.
A backdoor reference for those of you who might not recognize the term is a reference check performed by calling someone the recruiter or hiring manager knows that used to work with the candidate somewhere, or maybe still does currently, and is a friend or close professional acquaintance. It is usually
not someone that a job seeker would provide as a listed reference when requested.
The idea is to talk to someone behind the scenes who really knows what is going on at a company or what the candidate did.
Backdoor references do have their place. Sometimes, a candidate may just seem too good to be true and you get a sense of it from interviews, etc. At times, a reference of this nature can mean the difference between a good or bad hiring decision.
Too often, however, a backdoor reference is used to torpedo an otherwise strong, perhaps even superior, candidate without giving him or her a fair shake through the interview process.
To put it another way, a poor backdoor reference is used way too often to justify rejecting a candidate and stopping an accepted and standard interview and candidate vetting process rather than being used as just one piece of an investigation into whether a candidate would make a good hire.
The risks of engaging in backdoor references to the exclusion of the rest of the recruiting process are many:
- An injudicious backdoor reference can tip off a candidate's current employer that he or she is in an active job search. Do you really want to be responsible for damaging someone's livelihood?
- There is no good way to tell if the person providing the backdoor reference was threatened by, had a run-in with, or simply did not like the candidate (personality clash).
- How is it possible to tell whether the person providing the reference really worked closely with the candidate or was just parroting the candidate's reputation heard from others during idle gossip?
- How can you know whether the reference checker is not being misled by a reference who may be trying to ingratiate him or herself, at the cost of the candidate?
A backdoor reference is tantamount to an invitation to talk trash about a candidate. Because they are, to borrow from journalism, off the record and on deep background, it's such a temptation to not hold anything back and really blast somebody, whether they happen to deserve it or not.
But even (responsible) journalism takes these sorts of sources with a grain of salt. They help to paint a picture, especially if multiple sources corroborate that picture.
In the business world, though, we have used backdoor references as a way to destroy someone's career on the basis of what just one person says anonymously! Just ask anyone who has ever moderated an online forum on the Internet what kinds of trash you get when anonymous postings are allowed. Do you think that if the recruiter or hiring manager, while talking to the backdoor reference, insisted that the reference put what he or she said into writing that it would happen? Would the reference speak so ill of someone to his or her own grandmother? No?
It's time to clean up the weight of this selection criteria from the recruiting process. It is one opinion and one way of looking at a candidate among many selection criteria and it is certainly not the most important one or a justification for short circuiting the rest of a well-designed and thought-out recruiting method.
(Thank you to
gananarama for use of
Creative Commons licensed photo with attribution)